Frequently Asked Questions

I have forgotten my password

If you have forgotten your password please click on the ‘forgotten my password’ button and enter your email address. A password rest link will be sent to your email. If you do not have direct access to the portal please contact your Engagement Manager directly or send a message quoting your license number in the form below.

I have forgotten my log-in details

If you have forgotten your log-in details please contact your Engagement Manager directly or send a message quoting your license number in the form below.

How do I know if my segmentation has been processed?

Each segmentation will appear in the schedule jobs section where you should be able to see the current status of the segmentation you have programmed

I cannot login due to restrictions in my firewall?

If you cannot access the system because of firewall restrictions, please make sure you are using the system in a location where the IP has been registered in the white list. If you need to add a new IP address please contact your Engagement Manager directly or send a message quoting your license number in the form below.

Can I add or edit my data dictionaries?

If you have access to the FAaaS portal you can add new data dictionaries or edit your existing ones by going to the Admin section in the left menu and clicking on Data Dictionaries. An option to add a new entry will be visible at the top of the list and each data definition will have the option to edit directly.

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